Archived Alerts

Phishing Alert

Phishing Alert

Phishing: [ACTION REQUIRED] Faculty/Staff Revised and Updated Catalog From PRESIDENT

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.


Dear Colleagues: 
We have an exceptional workforce in Illinois State University committed to the highest standards of ethical conduct and professionalism. Our employees work tirelessly every day to ensure that we deliver the highest quality education for our students to prepare them for success beyond graduation.
Nevertheless, as an organization committed to Illinois State University principles of performance excellence and continuous improvement, we can always improve our operational processes. Detailed information can be found in the attachment to this email. All employees are advised to review the information.



(University) President

Illinois State University

xxx N University St,

Normal, IL xxxxx

Phone: xxx-xxx-xxxx


System Alert

System Alert

System Center Configuration Manager (SCCM) Performance Degraded

Who is impacted: Users of System Center Configuration Manager (SCCM)

What is impacted: SCCM is currently having issues synchronizing new updates with its Windows Server Update Services (WSUS) server. Users may experience degraded performance with the service.

Start Time: Tuesday, March 12, 2019 12:15 PM CDT

End Time: Thursday, March 14, 2019 7:00 AM CDT

Workarounds: No workarounds are currently available.


Resolved: The System Center Configuration Manager (SCCM) impact is resolved.

System Alert

System Alert

Resolved: Campus Online Resources Performance Degraded

Who is Impacted: Students, faculty, and staff.

What is Impacted: Users attempting to login to campus online resources via Central Login may experience slowness, or may receive an error.

Start Time: Wednesday, March 13, 9:54 AM CDT

End Time: Wednesday, March 13, 10:47 AM CDT

Workarounds: No workarounds are currently available.


Resolved: Administrators have investigated and resolved the issue, and users may now access and utilize campus online resources without issues.

System Alert

System Alert

Global Payments Credit Card Terminal Maintenance

Who is Impacted: Users attempting to process credit card transactions via Global Payments credit card terminals on campus.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance, which may impact the ability to process transactions via Global Payments credit card terminals.

Start Time: Wednesday, March 13, 1:00 AM CDT

End Time: Wednesday, March 13, 6:00 AM CDT

Workarounds: No workarounds will be available.

Security Alert

Security Alert

Phishing Email Issue

Security Alert: Illinois State University is currently experiencing an elevated amount of phishing email attempts. Remember, ISU will never ask you for your password via email. Please be diligent, and avoid clicking suspicious links, especially if you are asked to enter your user name and password. If you have any questions, or wish to report a suspicious email, please contact the Technology Support Center at (309) 438-4357.