Archived Alerts

System Alert

System Alert

Resolved: iPeople/HCM and Campus Solutions (CS.IllinoisState.edu) Maintenance

Who is Impacted: Students, faculty, and staff attempting to access Campus Solutions or iPeople.

What is Impacted:  The following services will be unavailable during the maintenance period:

  • iPeople/HRMS
  • Timesheet Entry
  • Employee Self Service
  • Campus Solutions
  • Online Applications
  • Student Center
  • Faculty Center
  • New Account Creation
  • Reporting Copy databases could be degraded or lag

Start Time: Friday, January 12, 12:00 AM CST

End Time: Friday, January 12, 4:00 AM CST

Workaround: There are no workarounds available

Update

Resolved: Administrators advise that this maintenance has been completed.

System Alert

System Alert

SQL Server Database Maintenance

Who is Impacted: Faculty, staff and students utilizing the affected applications.

What is Impacted: ISU administrators will be performing maintenance on the SQL Server database.

The following systems will be affected by this SQL Server Database Maintenance:

  • Various Campus Solutions Interfaces may be delayed:
  • Agilon Transcript Addresses
  • Class Meeting Patterns
  • NSC Transcript data
  • Parking PaymentsFacilities Data Warehouse applications
  • Microsoft BitLocker Administration (MBAM)
  • Schlage
  • Velocity and Velocity Interfaces

Start Time: Thursday, January 11, 6:00 PM CT

End Time: Thursday, January 11, 8:00 PM CT

Unavailability is expected to mostly occur between 6:45 PM CDT and 7:15 PM CDT during this maintenance period.  

Workarounds: No workarounds will be available.

Update

Resolved: The SQL Server Database maintenance has been completed.

System Alert

System Alert

Resolved: Wireless Guest Account Performance Degraded

Who is Impacted: Guests of the university attempting to connect to ISU-Guest.   

What is Impacted:  Users attempting to register their device to the ISU-Guest network will be unable to receive the confirmation text message.  ISU administrators are working with the host vendor to restore service. 

Start Time: Thursday, January 11, 10:00 AM CST

End Time: Thursday, January 11, 6:00 PM CST

Workaround: There are no workarounds available at this time. 

Show Technical Information

Technical Information

Infrastructure Incident: 185866

Update

Resolution: The vendor has resolved the problem affecting wireless guest account registration.  Users attempting to register their device on the ISU-Guest network will successfully receive the confirmation text message.

Update

Update:  A workaround has been implemented to ensure that customers receive the information needed to login to the ISU-Guest network after they register.

System Alert

System Alert

Cancelled: iPeople/HCM Maintenance

Who is Impacted: Employees, HR/Payroll/Budget users and Student Employees

What is Impacted: The following systems will be affected by the iPeople Maintenance:

 

  • iPeople/HRMS
  • Timesheet Entry
  • Employee Self Service
  • iPeople Reoprting Copy databases may be degraded and/or lag
  • Integrated messages will be stopped during the maintenance window
  • Some nightly processing (e.g. Benefits Event Maintenance) will be skipped during the maintenance window
  • Users will not experience any changes at the end of the maintenance window however, slow performance may be experienced directly after maintenance ends. 

 

Start Time: Sunday, January 14, 10:00 PM CST

End Time: Monday, January 15, 2:00 AM CST

Workaround: There are no workarounds available. 

Update

Cancelled: Administrators confirm that this work was completed during the emergency downtime maintenance window last night (01/09).

System Alert

System Alert

Resolved: StarRez Scheduled Maintenance

Who is Impacted: Staff and Students.

What is Impacted: The hosting vendor will be performing scheduled maintenance on the StarRez service. During the maintenance window, intermittent issues may be experienced by the StarRez web and thick clients, the Admin portal, and the Housing and Dining portal.

Start Time: Wednesday, January 10, 2018 at 6:00 PM CST

End Time: Wednesday, January 10, 2018 at 10:00 PM CST

Workarounds: Users who experience issues within the StarRez clients, or within the Admin or Housing and Dining portals, may log out and log back in to continue where they left off.  

Update

Resolved: Administrators confirm this maintenance has been completed.