Archived Alerts

Phishing Alert

Phishing Alert

Phishing: ISU Account Update

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

To all ISU Faculty,Staff and student: Your Email account information needs to be updated in our database to avoid deactivation. Click here  to update  
System Alert

System Alert

Resolved: ULID Account Management Performance Degraded

Who is Impacted: Students, faculty, and staff.

What is Impacted: Users attempting to update their information in the ULID Account Management portal, including password resets, may experience a delay in processing.

Start Time: Wednesday, April 3, 10:55 AM CDT

End Time: Wednesday, April 3, 1:25 PM CDT

Workarounds: No workarounds are available.

Show Technical Information

Technical Information

Infrastructure Incident # 285537

Update

Resolved: Administrators advise that this issue has been resolved, and users making changes to their accounts via the ULID Account Management portal should now experience normal processing times.

System Alert

System Alert

Global Payments Backup Gateway Maintenance

Who is Impacted: Users attempting to process credit card transactions via credit card terminals.

What is Impacted:  While no impact is expected, customers who are active during the maintenance window and who are targeting the backup Gateway may experience brief communication disruptions as updates are applied, which may impact the ability to process transactions via credit card terminals.

Start Time: Wednesday, April 3, 3:00 AM CDT

End Time: Wednesday, April 3, 6:00 AM CDT

Workarounds: There are no workarounds available.

System Alert

System Alert

Resolved: International Faxing Outage

Who is Impacted: ISU users attempting to send a fax internationally.

What is Impacted: ISU users are unable to send a fax internationally.  International calling is unaffected.

Start Time: Monday, April 1, 9:00 AM CDT

End Time: Friday, April 5, 1:15 PM CDT

Workaround: No workarounds are available.

Update

Resolution: Administrators report international faxing was restored at approximately 1:15 PM CDT.

Update

Update: Administrators advise that the vendor continues to investigate this impact and is working toward resolution.

System Alert

System Alert

Global Payments Credit Card Terminal Maintenance

Who is Impacted: Users attempting to process credit card transactions via Global Payments credit card terminals on campus.

What is Impacted: The point of sale credit card transaction processing vendor will be performing maintenance, which may impact the ability to process transactions via Global Payments credit card terminals.

Start Time: Tuesday, April 2, 1:00 AM CDT

End Time: Tuesday, April 2, 6:00 AM CDT

Workarounds: No workarounds will be available.