Archived Alerts

System Alert

System Alert

Resolved: SendTo Maintenance

Who is Impacted: Students, faculty, and staff.

What is Impacted: SendTo file drop-off and pick-up will be unavailable briefly as services are restarted during maintenance. 

Start Time: Friday, February 15, 9:00 AM CST

End Time: Friday, February 15, 10:00 AM CST 

Workarounds: No workaround will be available.

Update

Update: Administrators advise that this maintenance has been completed successfully, and SendTo file drop-off and pick-up are now available.

System Alert

System Alert

Cancelled: Oracle Legacy Database Maintenance

Who is Impacted: Staff attempting to utilize Cognos legacy reporting or attempting to perform ad-hoc legacy queries.

What is Impacted: The Production LEGACYP Oracle database will undergo maintenance. During the maintenance window, applications and users will not be able to connect to the database nor execute queries against the database. Impacted applications include:

  • Enterprise Data & Analytics Cognos legacy reporting 
  • StaffSQL application
  • Customer ad-hoc queries using SQL Developer or equivalent

Start Time: Thursday, February 14, 2:00 PM CST

End Time: Thursday, February 14, 3:00 PM CST

Workarounds: No workarounds will be available.

Update

Cancelled: This Oracle Legacy Database Maintenance window has been cancelled, and will be rescheduled for an undetermined date in the future.

System Alert

System Alert

Resolved: Cherwell ITSM Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: The Cherwell desktop client is currently unavailable. Users may be disconnected, and may receive an error when attempting to login again. Users may be able to login to the Cherwell web client and the IT Help portal, but may be unable to save work and may be disconnected.

Start Time: Thursday, February 14, 12:00 PM CST

End Time: Thursday, February 14, 3:30 PM CST

Workarounds: No workarounds are available.

 

Update

Resolved: Administrators continue to work with the vendor to monitor the Cherwell environment, which has remained available since 3:30 PM yesterday (2/14).

Update

Update: Administrators have worked with the vendor to restore Cherwell to normal functionality as of 3:30 PM.  They continue to monitor the system to ensure stability.

 

System Alert

System Alert

Resolved: Cherwell ITSM Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: The Cherwell desktop client is currently unavailable. Users may be disconnected, and may receive an error when attempting to login again. Users may be able to login to the Cherwell web client and the IT Help portal, but may be unable to save work and may be disconnected.

Start Time: Thursday, February 14, 10:05 AM CST

End Time: Thursday, February 14, 10:35 AM CST

Workarounds: No workarounds are available.

Update

Resolved: Administrators have worked with the vendor, and advise that the issue is now resolved. The Cherwell desktop and web clients as well as the IT Help portal, are now available, and support will continue to monitor.

System Alert

System Alert

T2 Parking Payment Performance Degraded

Who is Impacted: Students, faculty, and staff.

What is Impacted: Users attempting to submit payment for parking citations or purchase new parking permits via the Parking website may do so successfully, but may be presented an error stating that “Your payment may have been declined or there may have been a problem with the payment processing.”

Start Time: Tuesday, February 12, 3:00 PM CST

Workarounds: Users may contact the Technology Support Center at (309) 438-4357 to report the error.

Show Technical Information

Technical Information

Infrastructure Incident: 273542

Update

Update: Administrators advise that additional information has been passed to the vendor for analysis as work continues toward resolution.