Archived Alerts

System Alert

System Alert

[Resolved] SharePoint Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: Multiple SharePoint websites campus-wide may be unavailable.

Start Time: Wednesday, July 18, 10:21 AM CDT

Workarounds: No workarounds are available.

Update

Update: Administrators have restored access to all impacted sites and Sharepoint designer.

End Time: Wednesday, July 18th, 11:35 AM (Site Availability) / 1:20 PM (Designer)

Update

Update: SharePoint websites are now available, and administrators continue to perform validation.

Phishing Alert

Phishing Alert

Phishing: info

The following phishing email has been reported to the Help Desk. This email was not sent by Illinois State University.

Important: If you clicked the link in this email and "logged in" with your ULID and password, you should change your password and security question immediately.

For more information, refer to [736] How to recognize phishing emails targeting Illinois State University.

Dear User,

 

The safety of your ilstu account is important. 

 

We're asking users to update their account due to recent security incidents online. While ilstu mail systems were not affected, we will take extra precaution and lock your accounts if not verify within 48 hours.

 

Please confirm <link>

 

Thanks, 

 

ilstu Member Team

 
   
System Alert

System Alert

Resolved: Forgot My Password Performance Degraded

Who is Impacted: Applicants, Faculty, Staff, and Students

What is Impacted: Users attempting to use the “Forgot My Password” option to recover their ULID accounts may receive a "Bad Request, Grizzly/1.9.46” error.

Start Time:Thursday, July 12, 11:11 AM CDT

End Time: Thursday, July 12, 11:41 AM CDT

Workaround: There are no workarounds available at this time. 

Show Technical Information

Technical Information

Infrastructure Incident: 224702

Update

Resolution: After further review, administrators report there have been no additional reports of the error being received. Users are able to successfully recover their ULID accounts through the "Forgot My Password" option. 

Update

Update: Administrators are no longer seeing errors, but continue to investigate the cause of impact. Please report any further issues with the Forgot My Password process to the Technology Support Center at (309) 438-4357.

System Alert

System Alert

[Resolved] Forgot My Password Error Performance Degraded

Who was Impacted: Applicants, Faculty, Staff, and Students

What was Impacted: Users attempting to use the “Forgot My Password” option to recover their ULID accounts may have received a "Bad Request, Grizzly/1.9.46” error.

 

Start Time: The earliest known report is today, July 11th at 9:43 AM.

End Time: Wednesday, July 11th at 4:49 PM

 

Show Technical Information

Technical Information

Infra:224556

Update

Resolved: Support completed rolling restarts of the system to resolve the impact.

System Alert

System Alert

Resolved: Cherwell Performance Degraded

Who is Impacted: IT staff utilizing the Cherwell desktop client. 

What is Impacted: IT staff utilizing the Cherwell desktop client may experience slow performance or receive an error when attempting to log in. The Cherwell web client and IT Help Portal remain unaffected. 

Start Time: Tuesday, July 10, 11:36 AM CDT

End Time: Tuesday, July 10, 2:20 PM CDT

Workaround: 

Cherwell Web Client: ISU.CherwellOnDemand.com/CherwellClient

IT Help Portal: ITHelp.IllinoisState.edu

Show Technical Information

Technical Information

Infrastructure Incident: 224224

Update

Resolution: Access to the Cherwell desktop client has been restored.