Archived Alerts

System Alert

System Alert

Outbound International Calling Outage

Who is Impacted: Faculty & Staff

What is Impacted: The ability to make outbound international calls is currently unavailable. Administrators are working with the vendor to restore functionality.

Start: Undetermined at this time.

Update

Update: The vendor has restored our ability to place international calls.

End: Friday, December 14th at 1:40 PM

System Alert

System Alert

Resolved: StarRez Maintenance

Who is Impacted: Housing and Dining staff, and students who have housing and dining plans.

What is Impacted: The StarRez system will be undergoing maintenance. During the maintenance window, the StarRez Housing & Dining portal will be unavailable. The StarRez staff web client will be available during most of the maintenance period, but may experience a couple of short outages between 7:00 PM and 8:00 PM.  

Start Time: Wednesday, December 12, 4:00 PM CST

End Time: Wednesday, December 12, 9:00 PM CST

Workarounds: No workarounds will be available.

Update

Resolution: Administrators report StarRez maintenance successfully completed at 9:00 PM CST on Wednesday, December 12th. The StarRez Housing & Dining portal and the StarRez staff web client have been restored to full availability and performance. 

System Alert

System Alert

Resolved: SQL Server Database Maintenance

Who is Impacted: Staff using any of the below listed applications or services.

What is Impacted: Standard patch maintenance will be performed on an SQL Server database server. The following applications and services will experience multiple outages and possible degraded performance during the planned database maintenance period:

  • Archibus
  • AT Report Server
  • Call Data Records
  • Facilities iServiceDesk
  • Facilities Management Condition Assessment web site
  • Facilities Management Small Scale Drawings
  • Microsoft BitLocker Administration (MBAM)
  • Schlage
  • Various Campus Solutions Interface ESB jobs
  • Velocity (unavailable for the entire maintenance period)
  • WebTMA
  • Work Order Cost Reports

Start Time: Tuesday, December 11, 6:00 PM CST

End Time: Tuesday, December 11, 8:00 PM CST

Workarounds: No workarounds will be available.

Update

Resolved: Administrators advise that this maintenance has been completed.

System Alert

System Alert

Resolved: Credit Card Terminal Outage

Who is Impacted: Students, faculty, and staff.

What is Impacted: Several campus dining locations have reported errors when attempting to process credit card transactions. Administrators are aware and are investigating the issue. Impacted locations include:

  • Watterson Dining Commons
  • UHigh

Start Time: Tuesday, December 11, 1:15 PM CST

End Time: Tuesday, December 11, 2:00 PM CST

Workarounds: No workarounds are currently available.

Update

Resolved: Administrators advise that this issue has been resolved, and credit card transactions are now processing normally.

System Alert

System Alert

Resolved: SharePoint Database Maintenance

Who is Impacted: All campus SharePoint users. 

What is Impacted: Administrators will be performing database maintenance to the on-campus SharePoint. On-campus SharePoint will be unavailable during some of the maintenance period, and may experience degraded performance during most of the maintenance period. Office 365 SharePoint websites will not be affected. 

Start Time: Monday, December 10, 9:00 PM CST

Scheduled End Time: Monday, December 10, 11:00 PM CST

Actual End Time: Monday, December 10, 10:08 PM CST

Workaround: No workarounds will be available.

Update

Resolved: Administrators advise that this maintenance has completed as of 10:08 PM.