Illinois State Tech Alerts

All Systems Operational
Campus Solutions ? Operational
Canvas ? Operational
Cherwell ITSM ? Operational
Cognos Reporting ? Operational
Credit Card Payment Processing ? Operational
Help.IllinoisState.edu ? Operational
Housing and Dining Portal ? Operational
iPeople ? Operational
My.IllinoisState.edu ? Operational
Network Connectivity ? Operational
Network Drives & File Storage ? Operational
Office 365 (Email, OneDrive, & Other Apps) ? Operational
Phishing Notifications ? Operational
Redbird Card ? Operational
Telephone and Voice ? Operational
ULID Account Management ? Operational
uPrint Student Printing ? Operational
Other IT Services ? Operational
IT Unit Notifications ? Operational
College of Applied Science and Technology Operational
College of Arts and Sciences Operational
College of Business Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campus Solutions Maintenance Apr 20, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:44 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, April 20, 2:30 AM

End Time - Saturday, April 20, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:29 CDT
Campus Solutions Maintenance May 18, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, May 18, 2:30 AM

End Time - Saturday, May 18, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Jun 15, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:45 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, June 15, 2:30 AM

End Time - Saturday, June 15, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Jul 20, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, July 20, 2:30 AM

End Time - Saturday, July 20, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Aug 17, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:46 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, August 17, 2:30 AM

End Time - Saturday, August 17, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:30 CDT
Campus Solutions Maintenance Sep 21, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:47 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, September 21, 2:30 AM

End Time - Saturday, September 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Oct 19, 2024 02:30-05:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, October 19, 2:30 AM

End Time - Saturday, October 19, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Nov 16, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:49 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, November 16, 2:30 AM

End Time - Saturday, November 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Campus Solutions Maintenance Dec 21, 2024 02:30-05:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 10:48 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, December 21, 2:30 AM

End Time - Saturday, December 21, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 2024 - 10:31 CDT
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - Inbound calls to and outbound from campus phone numbers were not working for a period of time earlier this evening. Campus to campus calls appeared to be briefly impacted during the impact as well.

Start Time - Thursday, March 28, 9:15 PM

End Time - Thursday, March 28, 10:05 PM

Workarounds - No workarounds were available.

Mar 28, 22:24 CDT
Resolved - This incident has been resolved.
Mar 28, 08:48 CDT
Investigating - The Pinnacle system is currently unavailable at this time. Administrators are working to restore service.

Start Time - Thursday, March 28, 8:36 AM

Workarounds - No workarounds are currently available.

Mar 28, 08:43 CDT
Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 17:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:30 CDT
Scheduled - IBM Cognos will be unavailable during the following maintenance window:

Start Time - Tuesday, March 26, 4:30 PM

End Time - Tuesday, March 26, 5:45 PM

Workarounds - No workarounds will be available.

Mar 25, 15:08 CDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024
Resolved - The Redbird Card Partial Outage has been resolved. All CS Gold services are back online.

Start Time - Sunday, March 24, 9:54 AM

End Time - Sunday, March 24, 2:27 PM

Mar 24, 14:32 CDT
Identified - CS Gold is experiencing degraded performance. Registers and other devices will continue to run in offline mode until they can reconnect to CS Gold. Vending machines and printing will not run in offline mode. Administrators are working to resolve the outage.

Start Time - Sunday, March 24, 9:54 AM

Workarounds - No workarounds are currently available.

Mar 24, 14:17 CDT
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 CDT
Scheduled - Students, faculty, and staff will be unable to access Campus Solutions during the following maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)

Start Time - Thursday, March 21, 11:00 PM

End Time - Friday, March 22, 8:00 AM

Workarounds - No workarounds will be available.

Mar 18, 09:26 CDT
Mar 21, 2024
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 02:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 08:04 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 08:03 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 07:56 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 10:43 CDT
Scheduled - Campus Solutions and iPeople/HCM services will be unavailable during the maintenance window. Impacted services will include:

• Campus Solutions (CS.IllinoisState)
• Student Center
• Faculty Center
• Class Schedules/To Do List/Hold will not display correctly on the My.IllinoisState portal
• iPeople (HCM.IllinoisState)
• Timesheet Entry
• Employee Self Service

Start Time - Saturday, March 16, 2:30 AM

End Time - Saturday, March 16, 5:30 AM

Workarounds - No workarounds will be available.

Mar 12, 10:29 CDT
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 CDT
Scheduled - During the maintenance window, the Cherwell desktop client, browser client, and ITHelp Portal (isu.cherwellondemand.com/CherwellPortal/ISUSelfService) may be unavailable.

Start Time - Friday March 15, 2024 at 8:00 PM

End Time - Saturday March 16, 2024 at 2:00 AM

Workarounds - No workarounds will be available.

Mar 6, 12:13 CST
Mar 15, 2024